Cancellation policy

 

We care about your experience and aim to make every order right. If something isn’t perfect, we’re here to help.

Order Cancellation

• You may request a cancellation within 24 hours of placing the order by emailing us at care@wildrise.co.
• Cancellations are not possible once the product has been shipped or is in the process of being dispatched.

Returns & Replacements

• If your order arrives damaged, defective, or incorrect, please email us within 3 days of delivery with photos and details.
• We’ll promptly investigate and send a replacement at no additional cost if your claim is valid.

Unsatisfactory Product Experience

• If a product does not meet your expectations, let us know within 24 hours of receiving it.
• Our customer service team will assess your concern and take appropriate action—whether that’s a replacement, refund, or credit—on a case-by-case basis.

Non-Returnable Items

Due to the perishable nature of our products, we do not accept returns of opened or consumed items.